For that reason, we offer our 100% tail-wagging money-back satisfaction guarantee! We stand behind every one of our products and guarantee them to be safe, effective, and fresh from the store all the way to your door. We strive for complete consumer satisfaction, from the health of each dog to the happiness of their owner.
- High-Quality Ingredients – We pride ourselves on using nothing but the best ingredients that are available to us throughout the world.
- Vigorous Testing – Each ingredient that goes into our products undergoes rigorous testing for safety, quality, and sustainability.
- Dogs Are Unique – As Veterinarians, we know that every dog is unique. Whether your dog is picky or you’ve found a different product to be more effective, our only goal is to help your dog live a healthy, happy, and pain-free life, even if that means not using our products.
- Reduce Stress – We’re here to make you and your dog’s life simpler. That’s why we make our return process hassle-free.
- Your Dog’s Health – Our goal is to keep dogs healthy and happy for as long as possible. We want you to spend your money on your dog’s health, whatever products you choose. If our products are not the right fit, we are happy to help you find alternatives.
I am pleased to tell you that we are completing week 12 of our Cruciate rehab surgery rehab surgery for my Whippet Domino. Throughout it all we stuck very close to your rehab book. Weeks 11-12 are where he really caught up. He is right…
Our 5 year old chocolate lab Molly had a double cranial cruciate ligament (ACL) injury in November 2016 and went through the double TPLO surgery in early December (she wasn’t able to place any weigh on one of her rear legs before the surgery). We…
1 year ago Buster my Mixed 8yr old suffered from a torn ACL. GlycanAid-HA was highly recommended by his surgeon for a lifetime joint supplement. Today my 85lb would-be athletic takes it a little slower on doctors recommendation, enjoying a pain free, very active lifestyle.…
My maltipoo Daisy, is very territorial and got into a fight with my daughter’s much bigger cat. We heard her screaming in the other room and when we went to check on her, found her lifting her right hind leg and limping away from the…
I am happy to tell you why I signed up for SmartShip and what I like best about it. First, you offer a discount for signing up, taking care of aging pets is not cheap so I appreciate breaks when I can get them. The…
I like Smart Ship because I never run out of GlycanAid and I save almost $18.00! End of story, why wouldn’t I use it??
Please send your return to:
607 East Main Street
Meriden, CT 06450
Include your packing slip, invoice, or a piece of paper with your name, email address, and order number. Customers are responsible for shipping costs.
Your refund will be processed within three business days and may take up to 10 business days to be credited to your account.
Hey, we get it! Every dog has their own unique palate. We’ve found that many dogs prefer our unique palletant over leading competitors, but if this is not the case for your dog we completely understand. Simply call 888-504-2220 or email [email protected] to request a refund.
Note: If you frequently have trouble giving your dog medication or supplements, check out our Quick Guide to Giving Dogs Medication for our top veterinarian-approved tips & tricks.
You will receive a refund for the purchase price minus the cost of shipping and tax.
Unlike most companies, we do not have a time limit on our 100% satisfaction guarantee.
With our 100% satisfaction guarantee, you may return a product at any time even if there are only a few tablets left. We promise to do our best to keep you and your dog happy – which is why we do not burden our customers with time limits or return constraints.