Thank you for choosing TopDog Health

  • What is the shipment processing time?

    All orders are processed within one to two business days. Orders are not shipped on weekends or holidays.

  • What are the shipping rates & delivery estimates?

    Shipping charges for your order will be calculated and displayed at checkout.

    Shipment method                                          Estimated delivery time                                       Shipment cost                                 
    USPS Mail (Domestic) 2-5 business days $4.95
    USPS Mail International* 6-10 business days $25.95
    * At this time we are not shipping to Canada due to the Canada Post strike. 

    * At this time, we are not authorized to ship our joint supplements to Australia, Belgium,    China, and Ireland due to customs regulations.

    PLEASE NOTE – USPS may experience shipping delays that are out of our control and some orders may take longer to arrive.  Thank you for your patience.

  • Will I receive a shipment confirmation with order tracking details?

    You will receive a shipment confirmation email from ShipStation.com containing your tracking number(s) once your order has shipped.

  • What are the customs, duties and taxes?

    TopDog Health is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Your Dog’s Satisfaction Is Our Satisfaction

If for any reason you are unsatisfied with our products, you can return them for a full refund (minus taxes and shipping costs).

What is the return policy?

Nothing is more important than your dog’s happiness!

For that reason, we offer our 100% tail-wagging money-back satisfaction guarantee! We stand behind every one of our products and guarantee them to be safe, effective, and fresh from the store all the way to your door. We strive for complete consumer satisfaction, from the health of each dog to the happiness of their owner.

If for any reason whatsoever you are unsatisfied with our products, you can return them for a refund (minus taxes and shipping costs) to:

TopDog Health
607 East Main Street
Meriden, CT 06450

Please include a copy of your packing slip, invoice, or piece of paper with your name, email address and order number. As soon as we receive your return, we will issue you a refund.

If you have any questions regarding your return please call us at 888-504-2220 or email us at: [email protected].

How do I return a product?

Please send the product along with a copy of your packing slip, invoice, or piece of paper with your name, email address, and order number to:

TopDog Health 
607 East Main Street 
Meriden, CT 06450

The customer is responsible for the cost of shipping the product back to TopDog Health.

When will I receive my refund?

Once we receive your product return we will issue a refund which may take up to 10 business days to be credited to your account. 

What if I have questions?

Please call us at 888-504-2220 or email us at [email protected] if you have any questions.